Friday, June 5, 2009

Consumer Rants: Amazon

This post is a positive one. Last December I bought an internal WD 500GB HD for my laptop.
2 weeks ago, it started making weird clicking noises and return read errors. I sent an email to Amazon asking for a replacement and they've notified me that since it has been 6 months since my purchase, I should contact Western Digital.

While filling up the simple RMA form on the WD site, I suddenly got an email from a customer care dude at Amazon. They've decided to send me a brand new HD, since I was a good customer (and as you probably know by now - I am one. I could have probably bought a house with the the money I paid Amazon smile). I emailed back thanking him, and explaining I'd need the new HD first, so I can back up the old one.

And wouldn't you know it, the next day, the new HD arrived - along with a box to send the old one in when I'm done. I used my BlacX enclosure to back up the old HD, formatted the old one several times, and shipped it back.

I've been a customer of theirs since 1995 and will keep being one as long as they hold up to the high customer care standards they've set for themselves. Thanks Amazon!

PS: This post is not endorsed or requested by Amazon. Although I do link to products on their site, this post is not any type of an endorsement, but a true story. I encourage everyone to buy ONLY in online stores that respect and handle their customers well. And report any other bastard to the BBB.

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