JoelOnSoftware by Joel Spolsky, is one of my favorite blogs out there,
and I could probaly fill my blog by cross-linking to his - which is not quite original. But this article, is a must read:
http://www.joelonsoftware.com/articles/customerservice.html
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“Whenever I found out anything remarkable, I have thought it my duty to put down my discovery on paper, so that all ingenious people might be informed thereof.” - Antonie van Leeuwenhoek (inventor of the microscope) |
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